Secure Payment Methods and Special Protective Shipping Standards
You can easily and securely complete your payments using online credit/debit card (protected by 256-Bit SSL) or direct bank transfer (EFT). All card transactions are encrypted end-to-end in compliance with international PCI-DSS security standards.
For bank transfer payments, please make sure to specify your Order ID in the transaction reference field.
Since our handcrafted Ney flutes undergo precision tuning, oil seasoning, and master breath testing, there is a 2-week preparation and protective packaging phase from the order date.
Once prepared, your instruments are packed in reinforced, moisture-resistant protective cases and dispatched via our contracted express logistics carriers.
Tracking numbers are sent via email as soon as your parcel is dispatched.
Please inspect the parcel for external damage (tears, punctures, wetness) before accepting delivery. If damaged, demand an official "Damage Assessment Report" from the courier officer upon delivery.
We are with you with the same care throughout your journey, from day one to the years to come.
Your credit card data is secured with 256-bit SSL encryption and the bank's infrastructure.
We are responsible for your order until it reaches you safely. In case of any damage during transport, we will prepare and resend your product free of charge.
